If you are iPhone and iPad owner,you now can download pureChat 4 GTalk for free from Apple Store. The application is designed for use in English language. It weighs in at only 5.0 MB to download.
It is highly advisable to have the latest app version installed so that you don`t miss out on the fresh new features and improvements. The current app version 1.2 has been released on 2014-11-07. The Apple Store includes a very useful feature that will check if your device and iOS version are both compatible with the app. Most iPhone and iPad are compatible. Here is the app`s compatibility information: Compatible with iPhone, iPod touch, and iPad. Requires iOS 4.1 or later.
Review of Pure Chat Software: system overview, features, price and cost information. Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX,.
Bottom Line: For more information about pureChat 4 GTalk check developer Christian Schwegmann`s website: pureChat 4 GTalk is the must have Chat app for iPhone, iPod Touch and iPad. Take your GTalk with you no matter where you are. Features: - Instant message notification. Emoticons that help you to express yourself - Easy.
Comments: I've tested many systems out from CRMs, Inventory Management, Marketing Automation, etc. When I found Chatra It seemed like a copycat(ish) of Intercom.io' design. But once I gave them a shot it was so much more! #1 Reason this is a must have is because Chatra has brought our engaged customers from one every once in awhile (something like 1-2 per week if we were lucky) to 2-5 per day. That might not seem like much to some companies but we sell high dollar packages and subscriptions so the ROI is huge. There is just something about the way it is presented and the customers react to it.
If you use something that is traditional then customers don't even see it anymore. Some other chat systems I FULLY tested and in some cases signed up for and used full time: - Intercom.io - LiveChat Inc - Drift - Zopim - Happy Fox - Tidio - Pure Chat - and many more! Here is what I like: - My team can see everything and take on chats and transfer them super easy. Multiple team members can chat with a client at one time making a group chat easy and it feels right. The customers actually leave their info unlike other systems. Customers never wanted to leave their info in other systems we used but when we added Chatra to our site customers actually add the info in so we can continue the conversation by email and know who they are. Presentation is amazing to the client and feels natural.
We can pick up chat from the chat app or from our email box. This is really nice because that works with our CRM too. Since the presentation is so well implemented the customer is not expecting an instant reply. We have used other systems that have similar functionality but people would be upset thinking that we were right there. Who I think this is for: If you are busy and don't want to worry about being at your computer when your live chat is visible or deal with being 'Offline'.
This allows you to always be online but if you are not right there then the customer knows you will be back shortly to pick up the conversation by email or on the website depending where they are. This is amazing for us because we are not big enough to have someone watching the chat box all day, we cannot worry about leaving our computer at a moments notice and having upset customers. What I don't like: Integrations are sparse and I hope they come up with a Zapier connection or more support for Zapier specific webhooks format so we can structure the data is a better way. Pros: Our support team has loved having a chat option in our software. It has cut down a lot on the phone calls we receive and it helps us answer our customers' questions immediately, with the option to ask questions and follow up as necessary. Our customers have also expressed that they really like having the chat feature on our website.
We can have multiple team members available at one time, have chats assigned to different chat teams or have different tags depending on where the chat originated in our system. It has been great! Cons: The only think I can think of is that it sometimes crashes (using the browser version). Overall: Chat has really helped us be more available to customers without always having to be tied up on the phone. Pros: We was able to try the chat for free (with single operator only) that made easier to make a decision to purchase Chatra subscription.
What we liked them most as we got paid version is ability to create group chats. We have up to 10 operators coming online simultaneously and some of them are experts in particular areas. When some specific question comes up, it's easy to drag expert guy into it. Cons: Once we got an issue with widget rendering on device with small screen. By looking into advanced configuration of the widget we were able to figure out how to scale it in proper way though.
Overall: Our raw estimate is that we increased sales up to 30% thanks to clients appreciation growth. Pros: I really like how easy and pleasant it is to be used, the platform design is very modern and clean, and it integrates well with the desktop application. Another thing that I really like is that you can also create automated messages based on the different situation, therefore it is very flexible and helps in any kind of situation the users.
Cons: There is not really something that I don't like, it just can get a bit costly if you need more than one online agents, but there are pretty flexible options, even the free one is already quite convenient. Overall: It really helped with the customer communication, I always think that if you have a doubt with something regarding the understanding of the features on a website, the customer might give up very fast, because it takes too much time to go to your email and send a message and then wait to get an answer, with Chatra this problem is solved, people/consumers can get real-time answers to their question while being on the website, it made indirectly things better for my business by making things easier for my customers. Pros: Simplicity of use for myself and the people contacting me. Cons: None that I can think of - it ticks all of my current requirements.
Overall: With many similar products available to choose from, I had to focus on a few points that I felt were important to me and my business. First, was the ability to engage in more then one chat at a time on the free package. I wanted the ability to deliver a first class service through a chat facility, and I felt that not being able to respond to more than one person at a time would mean that I could never really deliver a top response time.
Chatra was the only one I could find that offered multiple simultaneous chats on their free package after their trial period ran out. This is so that if ever my paid subscription lapsed then my client help services wouldn't be affected. Second, time is precious for entrepreneurs like myself, so the quicker we can learn something new the better. I found the Chatra management interface extremely intuitive with plenty of good & clear help guides. To 'test' the chat interface before making it live on my company's website, I contacted Chatra through their own help chat box. I was pleasantly surprised at the speed of their response and the professionalism of their replies. Following that chat test, I went live with Chatra for my business and never looked back.
Since going live, I've had plenty of fantastic conversations with potential & existing clients and they always pleased with the speed of answers and ease of speaking to us than had they had contacted us via e-mail. I highly recommend them for anyone considering to add such an application to their website.
Pros: Easy to use; Features like no other product; Cost effective; Easy to install and manage; It just works. Cons: Lacks html support in messages; Limited languages supported; No time triggers for proactive chats. Overall: Chatra is a great choice for online chat, I am sure you will love it. Is it worth it? Is it better than competition? In many ways yes, but they are also different. Chatra is definitely one of the top choices.
Add it to your shortlist, give it a try and then decide. My vote went for Chatra, leaving others behind. Are there any cons to consider? Yes, your competition will likely add Chatra to their website as well. Recommendations to other buyers: If it is not yet perfect for you, chances are it will become soon enough.
These guys are improving Chatra all the time. Pros: Ease of use. Cons: Not always sure who receives the chats. Or how new chats are allocated between online staff. Overall: We have used Chatra for several months, and find it easy and perfect for our needs. We looked into several solutions, but most of them tried to be so. That they were just complicated, expensive and difficult to apply to our small company.
Chatra lets us chat with customers and/or follow up with e-mail later - exactly what we need - and it has definitely increased sales. With saved replies and the ability to see where the customer is surfing, we can respond in a timely and relevant fashion. Vendor Response by Chatra on November 17, 2016 Thanks for the feedback, Leigh! Chats are assigned like this: new chats come to the queue of all agents online, whoever reacts first and starts typing an answer takes the chat.
Once the chat is assigned to a particular agent, it will disappear from the queue of other agents. If you are using automatic triggers and a visitor replies to a proactive invitation sent on behalf of a certain agent, this agent will receive the notification first, and if they do not react within 30 seconds, all other online agents will be notified. Pros: Interface, mobile app, integrations Cons: Wish they had a way to see current visitor activity and manually trigger a chat like Olark does Overall: I've been through a few customer support chat systems over the last couple of years. PureChat, Olark, and one other I can't remember. They all had various benefits, and shortcomings. One day I got a message from someone at Chatra asking me if I'd be interested is switching away from Olark.
I don't usually respond to cold calls but it looked like a decent system so I gave it a try. 6 months later and I'm still very happy with the choice. The web interface is very easy to use, the integration with HelpScout fits perfectly in my workflow, and I've connected it to Easy Digital Downloads to show customer information alongside my support chats.
Their mobile app does everything I need, and support has been very helpful whenever I needed it. I'd highly recommend Chatra to anyone looking for a customer support chat system.
Pros: They have a free version of the software that has enough functionality to allow a SMB to use it on their site to do customer support. Really easy to integrate through Google Tag manager making it simple even if you don't have technical knowledge. Also allows you to setup business hours and then has a log. Also it has a mobile app. Cons: On the free version only one user is allowed at the same time and also it lack a lot of integrations with other tools.
In the case they leave you missed messages the interface could be better. Overall: It was really good, only used he paid version during the trial period but then I kept using the free version.
Pros: See my review. But I like how we've been able to build chat conversations for customers when I'm not online. It reads well and people respond to it. Overall: I've been using Chatra for close to a year now. Integration & installation was simple. Set up was also simple but took a few tests to fully understand how the options I built up worked on my site. Helpdesk support is quick and very helpful.
I like how I receive sounds on my iPhone when a customer is on my site. I can connect with anyone, anytime. I didn't have this option before Chatra. Connecting with customers at the time they need answers has been so important to building community with my customers. I also love how the conversations I've been able to create read like I'm online. Customers can interact with my message, this gives me time to get on the app and respond in real time.
Oh, I have tried other chat apps. I didn't keep them long. Thanks, Chatra; you're a keeper! Comments: Installing Chatra on our website has not only changed the way we directly communicate with the users of our website, but also our approach to user research and email collection. It's obviously great to be available for our users at any moment to help them find a better way to send money abroad or to answer any questions they could have on a money transfer provider, but we also use Chatra pro-actively to ask targeted questions to users matching certain criteria. When we launch a new feature on our comparison platform for example, we'll start a chat with the users using it for the first time to ask them if everything make sense to them.
Even when we're not online on the chat, we configured offline messages in Chatra which help us collect emails of potential leads. Thanks to Chatra's flexible API, the app is well integrated with our analytics and support software. The chat is now definitively a key part of the user journey of many of our users. Pros: Is very fast, easy to use and the managing dashboard is really good.
We have been using it for almost 2 years. Also, it works perfectly on mobile which is good for our business and our users. The customer support also is very responsive. We feel like is a team working really hard on improve every month the product. Cons: The API could be a little bit better. They should let technological teams mold better the size of the things or customize some stuff. They also should offer different plan prices.
Overall: A good chat for our startup at good price! Comments: Chatra was a simple install and very easy to customize to match our theme.
Best of all, it converts 99% of our (chat) visitors into customers. When a visitor can chat directly and instantly with us about a question, it's an opportunity for us to meet their needs in real time. They are more confident doing business with us because there is a level of trust they experience while speaking with someone directly. To be able to see what user is typing before they hit send, helps us to respond quickly and efficiently.
We love the fact that it works just as well on mobile, and we can answer questions on the go! The personal service we receive from Yaakov is exceptional. Highly recommend!
Pros: I like that the software allows you to integrate with Shopify and Facebook Messenger. The integrations allow me to be able to see the pages that my customers are exploring in my online shop and be proactive with a chat to offer help if the customer appears to be stuck.
It also gives me the ability to see which blog post the customer is reading and offer to answer any questions. Cons: The operations were a little confusing. I wasn't quite sure if the cost for Pro was for an admin and one agent or if the admin was the one agent. There are additional charges for more than one agent, but the platform was not very clear about whether the 1 agent included, was for an agent outside of the admin.
It was a bit annoying. Overall: Chatra helps me to communicate with my customers on the spot. Sometimes that results in sales, but usually, for me, it gives me the ability to build a rapport with my customers by being there and giving info when they need it. Pros: Chatra is amazing.
Easy to use, responsive customer service, great design and functionality. Our customers rave about Chatra, and since implementing it last year, we have had a 25% drop in cancellations!
Our customers find it easier than ever to get help with our programs. Cons: No real cons about Chatra. Maybe one improvement would be allowing our reps to have a chat section, to communicate with one another separate from the customer chats. Overall: Customer retention increased, our representatives love it, and our customers love it.
Chatra is awesome, and when we have any issues, their support team is responsive and helpful. Comments: Excellent app, paid for itself within a couple of days. Helping customers through checkout in particular is great.
Also seeing what they are typing before they send helps save time in replying, their location is visible - also very helpful in anticipating questions. Switched from another chat service to Chatra due mainly to its deep integration with Help Scout - chats and offline messages are added into Help Scout as new support tickets, giving us a full picture of customer support. So far we're loving Chatra! With native desktop and mobile apps, our team is able to help customers with their orders or product enquiries anywhere. Probably my most valuable app. Recommendations to other buyers: The free version is working great as well. Pros: Multiple language interfaces based on the browser/visitor and it's included in the free/entry version!
Cons: The price of entry! A small company with one user should probably priced at something less than 5 dollars a month, instead of the 17 dollars monthly. However, it's a great product, just make the barrier of entry for a tiny company to take part of the benefits of premium (there is so many other monthly 'small' payments these days in SaaS). Overall: I've used Chatra for multiple clients and they all love it! It's free for one user and most small businesses don't need anything more.
I love the freemium and access to a generous paid upgrade when clients are big enough to take chat to a new level in their business model. Recommendations to other buyers: Get it. It's a great choice among the competitors. Pros: Easy to use, easy to implement, easy to customize.
IOS app allows for service & support from any location. Cons: I honestly haven't encountered any.
Overall: I have been very pleased with Chatra. I started using it about 6 months ago and have found that it increases engagement both on my public facing site and within my web application. It couldn't have been easier to implement, just a couple lines of cope & pasted code, and is super simple to use there after. The design is elegant and simple.
Really enjoy having the iOS app as well so I can provide service from any location where I have coverage or wifi. Pros: ChatBot functionality. Excellent support. Affordability Cons: Nothing as yeat Overall: To be honest I have not implemented any other chat programs so my experience is limited to just Chatra. But that experience has been excellent. Their support team is responsive - I am in a different time zone but I would wake to find all my requests answered effectively, all of the time. I am not technical but am always made to feel comfortable to continue asking questions to get the most out of the service.
I love the automated ChatBot functionality. It's like being able to walk up to a customer in your store and say can I help you? Used wisely, the ChatBot feature paid for itself after the first customer was converted. I was surprised at the high degree of engagement using this feature. In fact it's the feature that has the MOST engagement in one of my deployments There may be other programs that offer more or different features, but I have no doubt that Chatra will catch up or surpass your expectations. I just wish they did more things!
Recommendations to other buyers: Get it! Pros: It works. Works on multiple websites.
Cons: That my boss will not pay the fee to get the full featured version. Overall: My boss asked me to find a chat solution for our 3 company websites. We are a small but very diverse service company, so the chat had to be affordable, and work well on all three sites simultaneously. Tried the big name chats, but they were clunky, and very expensive. Found Chatra in the WordPress plug-in library and tried it out.
So glad we did! It worked great right from the start, and has resulted in quite a few sales leads, and many customer service success stories. Thank you Chatra!!
Recommendations to other buyers: Get it! Comments: We've had a good experience thus far with Chatra - the product is easy to use and gets a fair amount of engagement on our website. Chatra's customer service reps are always available to help with questions. I like that I can answer on my laptop or phone, and that it remembers past conversations when someone returns to the website. My two complaints are that they do not take AmEx, and that you cannot export a spreadsheet/etc.
Of the contacts and conversations you have on Chatra. However, I'm told that both are coming in the future. Overall, good value. Pros: Free option, allows customers to get direct help with any issues they may have. Cons: That iff you're not online sometimes it can take a while for the message to go through to your email, sometimes this can be within a couple of minutes other times up to a hour.
Overall: Overall its a good tool but and great that their is a free option for start up businesses. However i feel that things like sending messages through to your email should be a lot quicker thus you can catch a customer while they are still online. Vendor Response by Chatra on December 24, 2018 Thanks for the feedback, Robert! We usually delay the forwarding of offline messages by 5 minutes, so if a visitor sends you several messages in a row, you'll receive one email with all the messages instead of multiple emails. In some cases the delay may be longer than 5 minutes, usually in depends on the mailing system and your mailing server.
How often does the delivery of offline emails take more than 5-10 minutes for you? If it happens regularly, please send us an email to [email protected] with more details. Comments: Features & Functionality: After using the Chat for a few days, We discovered that our company needs a specific feature, we have submitted the feature request and a few days after they added it to the system! Customer Support: They are very responsive when we need them. Ease of Use: it's very easy to install, the back-end is super nice flat and clean design, also they offer app for mac, windows, ios and android and that is a huge benefit when you have multiple agents and devices.
Value for Money: Compare to other services Chatra has the best pricing that fitted our budget and business. Pros: Chatra is a live chat system, which has helped me stay connected in my small company with different types of clients. Being able to have more than one chat open at the same time, Chatra offers you the opportunity to maintain perfect contact with buyers and sellers of the market. In its free version is an equally functional application, although with its limitations, it is enough time for you to understand how the application works. Paying the monthly membership is ideal for small companies to always stay in touch with all the buyers in the market.
Fairly recommended. Cons: Personally, I'm not in favor of the free versions. I think that the periods of testing in such a complex application as Chatra are not enough to be satisfying to understand 100% what the application offers. And as last two complaints is that the software does not have html support and does not have time triggers for active pro chats. Pros: Real time chat rather than having to sift through cumbersome emails rapidly increasing the feedback process and allowing you to make the changes the customer would like to see on the fly.
Simplicity of use for myself and any employee who has access. Free option available albeit only 1 customer at a time, which allows you to see if the program has value for you. Cons: Nothing in particular that I've experienced to this point. Overall: I use this program in my smaller ventures. This has allowed me to rapidly improve on my projects/websites in comparison.
As I mentioned above, email takes time to write up and sift through, and replies aren't ever instant. When chatting you can get thorough feedback and all questions answered right up front.
Extremely valuable tool for growing your website/business. Vendor Response by Chatra on June 08, 2017 Thank you for the feedback, Irene!
Let us clarify: Chatra names anonymous visitors after colors of their avatars, but you can enable the pre-chat form and ask your visitors to introduce themselves and enter their real names. As for the messages: if the visitor is online, you'll see their missed message in 'My queue' tab, and if the visitor is offline, it'll appear in the 'Missed' tab. You can also see all conversations in 'All' tab, maybe it'll be more convenient for you. Pros: Flexibility in response location. Business hours of availability & agent hours of availability.
Triggers for automated chat. Cons: Lack of cart intelligence in app. Overall: We're a family of confectioners who likes to be in touch with our customers. They have questions on anything from ship times to chocolate-of-the-month. Chatra allows us to answer all that through just about any device at any time, on our time. Features are continuing to roll out and I have nothing but appreciation for the group behind it. Recommendations to other buyers: The developers seem to listen and implement on a regular basis.
That keeps us on our toes and we like to see what new benefit we can add to our interaction lineup. Comments: I have been using the app to answer to my customer's questions and provide customer support. The app has many features that help it to become an all rounder in providing chat functionality to your website. The fact that it has a corresponding mobile app on iOS makes attending to customer questions anywhere possible. Features like automatic online and offline times on a specific day of week makes it an even more valuable chat app for SMEs who do not have a team of customer service staffs handling chat round the clock. In short, a great chat app for anyone who wants to incorporate chat functionality to their website. Pros: The developers/customer support team behind Chatra are wonderfully responsive and seem to genuinely love their software.
It goes a long way to explain why the software is well designed, and seamless to use. Implementation is painless and the customer experience is as straight-forward as it could be.
Would recommend Chatra for any small business enterprises, and even larger enterprises. The point is that it'll work as a chat solution for any business needs. Cons: There isn't anything that comes top of mind as needing to be improved on.
Pros: I love how the chat is also available in an app for your mobile device to insure you are available for each potential client seeing information. Can't think of any right now:-) Overall: This app has been able to provide our Medical Assisting Vocational school a number of pretty solid leads. I have found that a lot of our demographic here in Los Angeles are using their mobile devices to seek information and often times are not able to make an phone call and prefer to chat. Recommendations to other buyers: If you can find it in your budget to go pro. I suggest you do so. There are so many perks that you will find extremely valuable and will aid you in turning the leads into clients/ customers both seamlessly and efficiently.
Pros: Chatra is a great tool to increase the chance of converting a user into paid one. We are using Chatra on one of our products and we are really happy with, Chatra helps to chat with our customers easily and know their issues and concerns. A live chat with the customers is made through Chatra Cons: The main issue is that they don't have an app for the admins or the support agents, all are done on the web side only. Overall: We have sussessufly managed to overcome our customer issues by live char using Chatra. Pros: I use the free plan and it's great.
It has desktop notifications we can set the notification sound to never stop, which is very helpful in my organization because we are not all the time on our desk. Lots of options in settings.
Very helpful mobile app simple but good design Cons: I think that being online should be set by having the app connected or not, not by a time schedule. Not always you have availability for chat, special if you're a very small business like mine Overall: Simple but beautiful design in my chat box. Mobile App that keeps me in contact with my clients if necessary. Pros: The design is really pretty and it's really easy to use, easy to set up. Literally anyone can set up a chat on a website with Chatra, even people who are not familiar with website building. Overall: I've been using Chatra for a while and I am really satisfied with the app. Even the free version is already a lot better than some paid alternatives I've tried.
I am grateful for the Chatra team to have made this available for us to try for free and I definitely recommend it!:) Recommendations to other buyers: Maybe change the way we choose the working hours, it's a bit confusing. Other than that, the rest is perfect:). Pros: Every single part Cons: The ability to send a selected chat to Help Scout so we can follow up via a real ticket. Overall: Best chat system we have found, and we have tried out about 10 of them.
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The only thing we are really missin is the ability to send a selected chat to Help Scout (our ticket system). We can only send all or non, and sometimes we have to follow up a conversation but then we have to copy and past every part of the chat manually into Help Scout. When that part is in place, there is no chat system that can beat Chatra! Pros: It's easy to install and access. It also has the most important features included in the free plan, which is perfect for start-up/small businesses. Cons: So far I haven't experienced anything bad yet.
Overall: I'm loving this app! It's super easy to install and access. I have it on my laptop and iPad mini + iPhone, so whenever I'm not working on my laptop, I can access the app and answer messages from one of the other devices. I also like that a lot of features are included in the free plan, which makes it perfect for start-up/small businesses.
Pros: Easy to configure, easy to setup, easy to learn. Flexible and powerful features.
Cons: Nothing Overall: I am a hired consultant for a call center with minimal WordPress and Chat Application experience. I needed something that was exceptionally simple to install and operate, but yet very feature rich and powerful for a growing overseas call center. Chatra met all those needs on the first try. The owner of the call center was very pleased and it took me no more then a few hours to set up and configure. Well done Chatra!
Recommendations to other buyers: Try it first before you mess with others. Pros: Being able to respond so quickly to inquiries and impress potential customers. Being able to respond from my mobile or my desktop.
I wish it was a bit cheaper. Overall: By giving a so positive review about Chatra, I will be helping Chatra attract more customers.
More demand means they might increase their prices! I have to be honest. They deserve this high rating. I have even decided to sign up one agent today and I will add more agents later. Recommendations to other buyers: No. Comments: Have had no problems at all.
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I like that I only need to login once and can function for all 3 of my Shopify stores simultaneously. When Facebook Messenger came out I considered it since it was more familiar to my customers, but the stupid thing navigates you away from your website. Using Chatra I get a number of extra sales each week from answering questions quickly for people who are too lazy/impatient to call or email.
Super useful that it shows which page customers are on as well as they'll often start talking about the product on 'this page' and it keeps me from having to ask what 'this page' is. Comments: Having this easy to use chat feature I believe has helped convert many people from lookers on our site, to buyers.
They love that they can get a real person to converse with and ask questions. We love that we can set the hours for the chats to turn on and off automatically, but we can easily override that if needed. When not answering chats, the customer is able to easily leave a message for us with their contact information, to which we can reply. What little occasions I have needed Chatra's customer service, it has been fantastic. It doesn't get any better. For chats, go Chatra!
Comments: We've been using Chatra for a few months now and have found it to be perfect for us. The web app is really easy to use and embedding the chat code on your website/web app is really simple. The iOS app is great too so I can always make sure that we can be contacted when not in the office. The integrations to Slack and HelpScout are really useful so that we get all out notifications in one place and never miss anything important. Then when we're not about to chat, Chatra automatically creates a ticket for us in HelpScout - our help desk system.
Great work Chatra team!